The game suffered from a number of bugs and problems on several systems. In an unusual move in the video game industry, Terry Pratchett, the author of the Discworld books, personally answered technical questions on the Usenet newsgroup alt.fan.terry-pratchett. He then contacted the game's publisher Psygnosis multiple times until the problems were rectified.
The plot of this game is largely based upon the Discworld novel "Guards! Guards!" by Terry Pratchett.
The developers discovered that the game crashed on a certain number of chipsets on PC compatible machines. When they sent the software to be duplicated, they included a floppy with the instructions "If the game experiences crashes or hangs, please boot with this floppy." The game publishers, Psygnosis, discovered this after 10,000 copies had been shipped to America and demanded these scary-sounding floppies be removed before distribution to stores. Psygnosis USA employees unwrapped all 10,000 copies, removed the floppies, and shrink-wrapped the copies in one day and one night.
Tony Robinson was also a regular narrator for the audio versions of the Discworld novels, later appeared in Hogfather (2006), and delivered Terry Pratchett's televised lecture on assisted dying - Shaking Hands with Death (2010). He was also a friend of Pratchett and gave interviews about him and the Discworld books, including for Terry Pratchett: Back in Black (2017).
Terry Pratchett was approached by several game companies that sought a license for Discworld. He was very careful with granting a license, and he wanted a reputable game company that would take great care of the property.