- Donald Trump: If I wouldn't have social media, I couldn't get the word out. I probably wouldn't be standing here, right?
- anon Cleaner #4: [speaks Spanish, subtitles read] You're not allowed to disclose anything, because no one should know anything about this kind of work. If people knew about it, they would be curious.
- David Kaye: [UN Special Rapporteur on Freedom of Expression] The companies have more and more power to decide what can stay up and what must be taken down.
- [first lines]
- anon Cleaner #1: I need to be anonymous because we have a concept saying we are not allowed to declare whom we are working with. The reason why I speak to you is because the world should know that we are here; there is somebody who is checking the social media; we are doing our best to make this platform safe for all of them.
- opening title card: More than three billion people are connected worldwide through social media websites.
- opening title card: Every minute of every day, 500 hours of video footage is uploaded to YouTube, 450,000 tweets appear on twitter, and 2.5 million posts are made of Facebook.
- opening title card: But everything that goes up doesn't always stay up.
- Himself - Rohingya Activist and Blogger: In Myanmar, their Internet is the Facebook. Most of the people, they don't even know what is e-mail.
- closing title card: All interviews took place in an office space in the business district of Manila. - Some characters in this film must remain anonymous to stick to strict non-disclosure agreements, others have since left their positions as internet cleaners or communicated with us through e-mail or messenger services. - The chat protocols in the film are excerpts from these communications.
- closing title card: Facebook, Twitter, and YouTube have not responded to any of our interview requests. - We would like to express our deepest gratitude to the content moderators for their courage to speak out and share their stories. - They deserve our biggest thanks.
- Mark Zuckerberg: It takes courage to choose hope over fear. To say that we can build something, that we can make it better than it has ever been before. You have to be optimistic to think that you can change the world. We do it one connection at a time, one innovation at a time, day after day after day. And that's why I think that the work we are all doing together is more important now than it's ever been before.
- anon Cleaner #9: Ignore. Ignore. Delete. Delete. Ignore. Ignore. Ignore. Ignore. Ignore.